At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work in 2023.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Overview:

The Enterprise Monitoring Engineer is an entry level position that will help to ensure the delivery of high-quality services with a focus and emphasis in the areas of performance, alerting, and observability of critical enterprise applications and infrastructure. Support an advanced monitoring program that diagnoses, and proactivity identifies and corrects events before affecting customer experience and service levels. Ensure that all incidents and problems are investigated, and any gaps are addressed and implemented into the ITSM Framework. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. This service includes using enterprise monitoring, correlation and AIOps software to apply solutions to infrastructure and applications to ensure service level agreements are achieved.

Requirements:

• Support an advanced monitoring program that diagnoses, and proactivity identifies and corrects events before affecting customer experience and service levels.
• Ensure that all incidents and problems are fully investigated and any gaps within monitoring are addressed and implemented once reviewed.
• Be responsible for supporting the monitoring solutions for enterprise Infrastructure/Server Monitoring (Linux, Windows), Application, SNMP and Log Monitoring.
• Manage, configure, and maintain monitoring tools such as Nimsoft, Dynatrace, Big Panda, etc.
• Create documentation to support the management and maintenance tools as needed.
• Update the maintenance windows within the monitoring tools.
• Maintain the monitoring agents such as installs, removals, upgrades, etc.
• Maintain the monitoring thresholds within the systems.
• Create Application Performance Monitoring (APM) synthetic scripts.
• Implement end user session replays for better application monitoring.
• Ensure proper event correlation.
• Ensure proper incident categorization, assignment, and effectiveness of resolution data.
• Analyze tool data and usage.
• Communicates technical needs to management verbally and via written detailed status reports regarding potential problems and concerns.
• Reviewing documented processes for accuracy relevance.
• Assisting with incident management and support requests.
• Verifying environment stability.
• Develop reliable, efficient queries that will feed custom alerts and dashboards.
• Develop dashboards in various tools.
• Assists in system/application integrations.
• Knowledge in APM, Synthetics, End User Experience, and Infrastructure monitoring instrumentation as well as distributed tracing capabilities preferred.
• Other monitoring duties as assigned.
• Maintain high performing operational service support functions for support of operational "Run" activities for the Global IT Organization.
• Responsible for compliance, security, and effective delivery of Services throughout the business.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Provide regular and accurate management reporting on the services performance.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between department.

Qualifications:

• Ability to learn and adapt.
• Excellent customer facing/customer service skills.
• Experience in Infrastructure Operations
• Ability to work with global team and utilize global best practices for service delivery.
• Able to demonstrate a high degree of flexibility including shift and out of hours working.
• Excellent organizational skills
• Strong written and verbal communication skills.
• Proven analytical, evaluative, and problem-solving abilities.
• Experience in Microsoft Office Suite

Salary Range for a Enterprise Monitoring Engineer role: $78,000.00-$112,000.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.