About Raritan Valley Community College:

Ranked by WalletHub.com and Intelligent.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students.

The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu.

Job Description:

Under the leadership of the executive director of enrollment management, the Student Enrollment Center Coordinator will manage the enrollment center welcome area providing excellent customer service to triage guests including flow of traffic throughout the enrollment funnel, as well as function as a resource for both external and internal community members relying on College resources and the enrollment management team for information to navigate the entire enrollment funnel.

Essential Duties:

Manage the enrollment center welcome area daily operations providing excellent customer service to triage guests including flow of traffic throughout the enrollment funnel (admissions, recruitment & communications, enrollment services, financial aid, bursar/cashier-student accounts, student affairs, and academic affairs, etc.), as well as function as a resource for both external (prospects/inquiries/alumni/community members, etc.) and internal (applicants, students, College community, etc.) community members relying on the department for information to navigate the entire enrollment funnel.

Identify and implement effective strategies to manage the student enrollment center welcome area, and the self-service areas to respond to customer queries and complaints in a timely manner in collaboration with the enrollment management team.

Maintain accurate and current knowledge of enrollment funnel processes using College resources (College catalog, academic policies and procedures, website, enrollment management team, etc.), to provide accurate information on next steps, intake and review of documents, (placement exemptions, immunizations, etc.) via in-person, the department's email account, telephone/cellphone communications, AdmitHub/Mainstay text messages and recruitment events from prospective students, current students, alumni, families, colleagues and community members.

Maintain security of student records and correspondence in accordance with the Family Education Rights and Privacy Act (FERPA) and General Data Protection Regulation (GDPR) and, when necessary, explain its details to students, parents and others.

Manage the queue system for check-in, tracking the flow of walk-ins and appointments, and customer satisfaction surveys of the guests visiting the student enrollment center in collaboration with the enrollment management team. Provide weekly and monthly data reports (queue system software, etc.).

Utilize customer relationship management (CRM) software to verify that students received the acceptance email (golden envelope) with RVCC student ID/G#, RV password and RVCC email address.

Hire, train and supervise federal work-study students to meet & greet, process Student ID Cards, assist students in self-service areas (navigation of online services, Lion's Den, registration, payment plan, etc.).

Compile and prepare annual report of the welcome area including comparative data, charts/graphs and survey results.

Work with the Executive Director to establish customer services goals to meet the Colleges strategic plan pillars and the strategic enrollment management plan in collaboration with the enrollment management team.

Identify and implement effective strategies to manage the D10 Smart Boards (2) and Monitor Screens (3) to support student enrollment needs in collaboration with the enrollment management team.

Work with the Executive Director to coordinate with security to ensure cameras, security doors, security processes & procedures, escalation plan, and evacuation plan are evaluated and updated. Schedule security for bi-annual team training.

Some evening and weekend hours during peak registration periods and to support recruitment and graduation/commencement events.

Special projects and other duties as assigned.

Requirements:

Bachelor's degree.

A minimum of three years of experience in enrollment management, admissions and recruitment, or higher education setting.

Strong analytical, problem solving, and conflict resolution skills. Ability to remain calm under pressure, especially during peak time or intense situations, and ability to de-escalate situations.

Demonstrate excellent customer service skills in face-to-face interaction in a high-pressure setting, and ability to multi-task.

Excellent communication and interpersonal skills, both written and oral, and strong public speaking skills.

Ability to work in a multi-cultural, customer service-orientated environment.

Knowledge of FERPA & GDPR, higher education, enrollment services and experience with diverse student populations.

Competent using technologies including, but not limited to: Microsoft office suite (Excel, PowerPoint, Outlook, Project, and Word), data management software, queuing software, and customer relationship management (CRM) software.

Preferred Qualifications:

Bilingual - Spanish

Additional Information:

Schedule:

• Fully in-person
• 37.5-hour work week
• Some evening and weekend hours during peak registration periods or as required to support recruitment and graduation/commencement events.

Physical Demands:

• Requires sitting, standing, bending, kneeling and/or crouching, and walking.
• Looking at and utilizing computer monitors.
• Occasionally move and lift up to 30 pounds.

Office Hours:

• Monday - Friday
• 8:30 am - 5:00 pm

Application Instructions:

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package.

For consideration of the above position, please submit your cover letter and resume online, by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.