At Zelis, we're passionate about building software that solves problems. We count on our Site Reliability Engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. We are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. The SRE DevOps engineer would be responsible for leading and executing SRE initiatives and collaborating with stakeholders to ensure that systems are reliable, scalable, and available.

Essential Duties and Functions

• Provide observability to stakeholders by gathering and analyzing metrics from both operating systems as well as applications and tools to assist in performance tuning and fault finding.
• Run the production environment by monitoring availability and taking a holistic view of system health. Build monitoring systems that alert based on symptoms rather than waiting for outages to occur.
• Partner with application development teams to improve services through rigorous testing and release procedures. Educate and provide insight to properly instrument their applications and services to integrate with our APM toolset.
• Automate repetitive tasks, such as deployment, test, and configuration, using tools and scripts to save time and reduce the change of human error.
• Create sustainable systems and services through automation and uplifts.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure, monitor, and report of availability, latency, and overall system health based on SLIs/SLOs/SLAs.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Participating in blameless postmortems to identify resilience and reliability improvements.
• Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders.

Experience, Qualifications, Knowledge, and Skills

• 3+ years as an engineer in Infrastructure, Operations, DevOps, or Software Development experience.
• Applicable higher education, or equivalent work experience.
• Knowledgeable in SRE monitoring and alerting tools such as LogicMonitor, New Relic, Data Dog, Splunk and PagerDuty.
• Experience with application vulnerability scanning tools such as Veracode and techniques to ensure system security. Assist in securely managing secrets and sensitive data.
• Experience with Azure DevOps CI/CD. Perform tasks such as setting up and maintain CI/CD pipelines, troubleshooting issues in application or deployment processes, and configure, script, and automate the build processes.
• Ability to program with one or more languages, such as PowerShell, Python, Java, C#, Ruby, and JavaScript.
• Experience with SQL and NoSQL Databases.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• A collaborative spirit and you enjoy working with a team to build things.
• A desire to continually improve and you value giving and receiving constant and constructive feedback.
• Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems.
• Experience working in an Agile/Scrum environment.

Travel -

• Up to 10%.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.