The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Loyalty Card Representative to assist guests at the MGM Rewards desk with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service.

THE STARTING RATE: $17.75

THE DAY-TO-DAY:

• Assist players with all requests in a professional and timely manner; answer questions and address problems
• Explain the loyalty program in and benefits in detail
• Utilize all aspects of the Patron Management System; input/update player information in the database system and issue loyalty program cards
• Protect the confidentiality of all company files and document under immediate control
• Communicate new ideas to upper management in order to improve productivity
• Review guest complaints and notify supervisor

MINIMUM REQUIREMENTS:

• Effectively communicate in English, in both written and oral forms
• Ability to work various shifts, including weekends and holidays

THE IDEAL CANDIDATE:

• Proficiency in Patron, Veridocs, Okta/Workday and other relevant software
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

THE PAY, PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!